Booking Terms & Conditions 2020
OPENING & CLOSING TIMES 2020
Park: 1st Apr – 31st Oct
Shop: 2nd May – 25th Sept
Takeaway: 22nd May – 25th Sept
Swimming Pool: 2nd May – 25th Sept
1. YOUR CONTRACT
1.1 Is with Tregarton Park, Gorran, St. Austell, Cornwall, PL26 6NF. A non-refundable deposit/payment is required when making your booking, this forms a contract between yourself and Tregarton Park. This means any information you have given to us either by telephone or in writing is confirmed.
2. YOUR BOOKING
2.1 The balance of your holiday is due before your arrival (see your confirmation for due date). Your booking will be cancelled if you fail to pay your balance by the stated due date. Holidays cannot be transferred to another person or another year. We regret refunds cannot be made if you leave the park early.
2.2 We reserve the right to decline a booking or terminate a holiday, without compensation, if in the opinion of the proprietors or staff the unreasonable behaviour of guests may lead to a situation that could prejudice the service, safety or comfort of the other guests or staff.
2.3 Tregarton Park is relieved of legal and financial liability where circumstances are beyond it’s control. These shall include but not be limited to riots, civil disturbance, terrorist activity, industrial dispute, pandemic, epidemic, storm, fire, water or power cuts hereby known as a Force Majeure.
2.4 We welcome bookings for any day of the week and will try our best to meet a request regarding pitch location or a specific pitch on the park, however this is not always possible due to our flexible daily booking system.
2.5 We reserve the right to amend the cost of your holiday and published tariffs, without notice, if the rate of VAT changes. If you fail to cancel your holiday following the correct procedure, or fail to arrive, the balance will be deducted automatically.
3.1 Should you need to cancel this must be received in writing by email/post at least 14 days prior to your arrival date. If the pitch is re-let you will not be liable for the outstanding balance, if the pitch is not re-let you are liable to pay the outstanding balance. WE STRONGLY RECOMMEND THAT YOU TAKE OUT YOUR OWN CANCELLATION INSURANCE AS NO REFUNDS ARE GIVEN
4. OPTIONAL CANCELLATION PLAN (Only available at the time of booking)
4.1 No refunds are given, except under the terms of the cancellation plan. We guarantee that this payment protects you up to and including the day before your holiday commences against loss of monies already paid (excluding premium) due to redundancy, jury service, accident, injury, illness or death of any member of your party or close relation. Supporting evidence e.g. Doctors Certificate, Redundancy Notice is required. Original documents required – fax/photocopies are not acceptable. This supporting evidence should be sent to us by recorded delivery.
5.1 If you wish to amend your booking you must telephone the reception on 01726 843666 as soon as possible, as changes to your booking CANNOT be made within the 14 days prior to your arrival.
6. GENERAL TERMS/RULES